❓ Frequently Asked Questions

Live Sportsbook FAQ — All Your Questions Answered in One Place

Live SportsbookWhether you have questions about betting, your account, payments, or security — you'll find the answers right here. Clear, straightforward, and to the point.

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What You'll Find on This Page

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Detailed FAQ
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Various Topics
In Bengali
Available in Full Bangla
24/7
Live Chat Support

What topic are you looking for?

The Live Sportsbook FAQ page is organized into key sections — jump straight to the one you need.

Account & Profile

Everything you need to know about updating personal information, changing your mobile number, setting up two-factor authentication, and the multiple accounts policy.

Betting & Odds

Live SportsbookHow to read odds formats, minimum bet amounts, and details on betting markets.

Live Casino

How to play Live Casino games with real dealers, which games are on offer, and how to get started.

Security & Verification

How to set up two-factor authentication, keep your account secure, and report suspicious activity.

Live Scores & Streaming

Live SportsbookEverything you need to know about watching live matches and accessing real-time scores.

Support & Contact

If you can't find the answer in the FAQ, reach out via 24/7 live chat or email — Live Sportsbook Always here for you.

Frequently Asked Questions

Live SportsbookThe most common questions from members are organized here by category. Click on any question to see the full answer.

All Questions Security Live Casino Account Betting Live Scores

Live SportsbookSetting up two-factor authentication (2FA) is straightforward and strongly recommended to keep your account secure. Here's how to do it —

Log in to your account first. Click the profile icon in the top right corner and go to "Account Settings" or the "Security" section. You'll find the "Two-Step Verification" option there — simply enable it.

Once enabled, every login will require an OTP sent to your registered mobile number in addition to your password. Without entering that OTP, the login cannot be completed — so even if someone knows your password, they won't be able to access your account.

You may also have the option to link an authenticator app (such as Google Authenticator), which is even more secure than SMS. With 2FA enabled, every login from a new device will require a separate verification step. If you ever get locked out of your account, contact support — verify your identity with your registered phone number and date of birth and the issue will be resolved promptly.

Live SportsbookThe Live Casino section lets you play with real dealers via a live video stream — just like watching television. After logging in, select "Live Casino" or "Casino" from the menu.

Games commonly available include live baccarat, live roulette, live blackjack, live Texas Hold'em Poker, and various game show-style titles. Among Bangladeshi members, baccarat and roulette are by far the most popular.

A few things worth knowing before you play — each table has its own minimum and maximum bet limits, displayed on the table itself. Low-limit tables generally start from ৳100. A stable internet connection keeps the video running smoothly — using WiFi on mobile is recommended. Trying demo mode before you start is a great way to get familiar with the rules. For any issues, reach out via live chat — Live SportsbookOur support team will be happy to help.

Live SportsbookSome account details can be updated directly by you, while others require assistance from the support team.

You Can Update These Yourself: After logging in, go to "Account Settings" > "Profile" to update details such as your address, occupation, and contact preferences on your own. Simply make your changes and click "Save".

Changing Your Mobile Number: Changing your mobile number requires a few extra verification steps for security. Go to "Account Settings" and select the "Change Mobile Number" option. An OTP will be sent to your old number to confirm your identity. Once verified, enter your new number and another OTP will be sent to it. Confirm both OTPs and your number will be updated.

No longer have access to your old number or not receiving the OTP? Contact our support team via live chat. Submit a copy of your National ID or passport to verify your identity, and the support team will update your number — this typically takes 1 to 2 business days. Please note that your name and date of birth cannot be changed after KYC verification — make sure these are entered correctly from the start.

Live SportsbookMinimum bet amounts may vary slightly depending on the market and game type, but the general rules are as follows:

For Sports Betting (both pre-match and live), the minimum bet in most markets starts from ৳50. In certain specialist markets it may be ৳100. Maximum bet limits vary by market and match — larger matches generally have higher limits.

For accumulator or multi-bets, the minimum bet stays the same, but since the odds of each selection are multiplied together, the potential winnings are significantly higher.

Minimum bets in Live Casino games vary by table — low-limit tables start from ৳100, while high-limit tables have higher minimums.

The minimum bet amount is shown on the bet slip as you make your selection — if the amount entered is below the limit, a message will appear immediately. Check the bet slip notification or ask via live chat for the most accurate information.

Live SportsbookReal-time scores and streaming are available separately on the platform.

Live Scores: After logging in, head to the "Live Betting" or "In-Play" section to see real-time scores for all ongoing matches. Scores are typically updated every few seconds. You'll get ball-by-ball updates for cricket and goal and card information for football. Tap on any specific match to view detailed statistics.

Live Video Streaming: Live video streaming is available for select matches — it typically unlocks when you have a balance in your account or have placed a bet recently. On the live betting page, matches with streaming support will display a video icon — just tap it to start the stream. A strong network connection is recommended when streaming on mobile — 4G or WiFi will give you the smoothest experience.

Streaming may not be available for every match, but scores and statistics are accessible for almost all ongoing matches.

Live SportsbookDecimal odds are used by default — the format most Bangladeshi bettors find easiest to follow. You can switch to your preferred format anytime from Account Settings.

How to Read Decimal Odds: Say Bangladesh's odds for a match are 2.50. A ৳100 bet would return a total of ৳250 if you win (৳100 stake + ৳150 profit). The calculation is straightforward — Stake × Odds = Total Return.

Fractional Odds: Displayed in British style, for example 3/2. This means a BDT 2 bet returns BDT 3 in profit — BDT 5 in total.

American (Moneyline) Odds: Displayed as +150 or -200. +150 means a ৳100 bet returns ৳150 in profit. -200 means you need to bet ৳200 to win ৳150 in profit.

Once you enter your stake on the bet slip, the potential winnings are calculated and displayed automatically — no need to work it out separately. The higher the odds, the less likely the outcome — but the greater the return if you win.

No, Live SportsbookEach person may hold only one account on the platform — this is a clear and strictly enforced policy.

Creating multiple accounts for the same person is strictly prohibited — even if a different mobile number, email address, or device is used. Live SportsbookThe system cross-checks your name, date of birth, device, IP address, and payment method — if multiple accounts are detected, all of them will be closed and any balances may be forfeited.

This policy exists to prevent the same person from claiming bonuses multiple times or gaining an unfair advantage through multiple accounts.

If you can't access your existing account — whether you've forgotten your password or your account is locked — do not try to open a new one. Instead, contact us directly via live chat or at support@livesportsbook.xyz. Once your identity is verified, your old account will be recovered with your previous balance and history fully intact.

Didn't Find Your Answer?

On this FAQ page Live SportsbookThis page covers the most frequently asked questions. That said, every situation is different — some specific questions may not be answered here.

The fastest way to get help is through live chat. Live SportsbookThe support team is available 24 hours a day, 7 days a week, and can assist you in Bengali. Chatting while logged in allows the team to view your account details and provide more targeted help.

You can also reach us by email — support@livesportsbook.xyz. Emails are typically responded to within 24 to 48 hours. For urgent matters, always use live chat.

Get Direct Support

Live SportsbookGet instant replies in Bangla via live chat. Available 24/7.

Email: support@livesportsbook.xyz

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